**Please note: During the COVID-19 crisis, patients will not be able to visit the surgery and will be dealt with by telephone only.  The following information will only apply when the COVID-19 crisis has ended.**

The telephone lines open from 8:30am to 12:30pm and from 1:30pm to 6:30pm each day.
The Administration and Secretarial offices are open from 8:30am to 12:30pm and from 1:30pm to 5:00pm each day.

Extended hours are available (for Bethesda patients only) on Friday morning from 7:00am to 8:00am, Wednesday evenings from 6:30pm to 7:30pm and Saturday mornings (variable hours, bookable on Fridays only). Please check with our Reception Team for further information.

We are now able to offer appointments (subject to availability) for evenings and weekends with our extended hours service. These appointments are held at Bethesda Medical Centre and at other service locations. Please see the following weekly schedule:

• Mondays 18:30 to 20:00 at The Limes Medical Centre
• Tuedays 18:30 to 20:00 at Bethesda Medical Centre
• Wednesdays 18:30 to 20:00 at Bethesda Medical Centre
• Thursdays 18:30 to 20:00 at The Limes Medical Centre
• Fridays 18:30 to 20:00 at Northdown Surgery
• Saturdays 18:30 to 20:00 at QEQM (With the Acute Response Team)
• Sundays 18:30 to 20:00 at QEQM (With the Acute Response Team)

These appointments can only be booked by the Reception team at Bethesda Medical Centre during the standard opening hours. Please ask at Reception or call 01843 209300 for more information.

Health Help Now is a free website or mobile app that you can use to find the most appropriate local health service for common symptoms, and advice for people of all ages. Visit www.healthhelpnow-nhs.net or search “Health Help Now” in your app store.

In a medical emergency when the surgery is closed (except for lunchtime) dial 111 and your call will be diverted to the NHS 111 Service.

For dental emergencies contact your usual dentist or Dentaline - 01634 890300.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency. 

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.