**Please note: During the COVID-19 crisis, patients will not be able to visit the surgery and will be dealt with by telephone only. The following information will only apply when the COVID-19 crisis has ended.**
Please telephone the surgery between 08:30 - 11:00 if you would like an appointment for that day. There are also a limited number of appointments that are available if you would like to see a doctor at some future date. The Non clinical support team are here to answer any queries you may have. Please remember that at certain times of the day the telephones and waiting rooms can be very busy and that certain requests may have to be prioritised. Please be patient - our intention is always to help and answer as quickly as we can. New systems are being evaluated to help us improve the service.
The automated telephone system is available 24 hours a day to book available appointments with your own GP or the practice nurse. Dial 01843 209300, press Option 1 and follow the instructions to use this service.
Please be prepared to give the receptionist some details of your illness.
We are now able to offer appointments (subject to availability) for evenings and weekends with our extended hours service. These appointments are held at Bethesda Medical Centre and at other service locations. Please see the following weekly schedule:
- Mondays 18:30 to 20:00 at The Limes Medical Centre
- Tuedays 18:30 to 20:00 at Bethesda Medical Centre
- Wednesdays 18:30 to 20:00 at Bethesda Medical Centre
- Thursdays 18:30 to 20:00 at The Limes Medical Centre
- Fridays 18:30 to 20:00 at Northdown Surgery
- Saturdays 10:00 to 20:00 Acute Response Team (QEQM)
- Sundays 10:00 to 20:00 Acute Response Team (QEQM)
These appointments can only be booked by the Reception team at Bethesda Medical Centre during the standard opening hours. Please ask at Reception or call 01843 209300 for more information.
As far as possible, these requests should be made before 11:00 on the day that you require assistance. Please do not be put off by the receptionist asking you questions about the problem and your details, they have been asked to do this by the doctors who will already be engaged with other patients when you call. A doctor will call you back later that day. Please be aware that you although you may be given a specific appointment time for a telephone consultation it is not always possible for the GP to contact you at the exact time as emergencies can happen during surgery. The GP's will endeavour to contact you within 2 hours of your booked slot.
Practice Nurses/Nurse Practitioners/Acute Care Team
In a number of cases it might be worth considering an appointment with a Practice Nurse, Nurse Practitioner or the Acute Care Team rather than a doctor.
Our practice nurses are qualified to deal with many conditions - click on the link below for more details.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse or a member of the Acute Care Team if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years
Education & Training
The practice is accredited as a training centre for doctors wishing to train as General Practitioners.
The practice also helps to train medical students who, on occasion and only with your approval, may accompany doctors or nurses in the Consulting rooms or on home visits.
Group consultations are appointments delivered by a clinician to a group of patients with similar health issues in a supportive group setting. They replace routine one to one appointments. In group consultations, clinicians see up to twelve patients in 40-60 minute group slot. Working this way potentially doubles clinician capacity, and systematises follow up.
They provide a powerful way to integrate primary and specialist care, build relationships and increase clinician’s clinical knowledge. There is a strong evidence base for group consultations. Studies demonstrate that they enhance patient experience, improve clinical outcomes, reduce hospital admissions and A&E attendance.
We currently offer Group Consultation appointments for patients with a COPD diagnosis and also for patients who have been diagnosed with Type 2 Diabetes. We are looking to offer Group Consultations for other disease areas in the future, which we will list here on our website when they become available.
Please ask our Reception Team for more information, or call us on 01843 209300.
Cancel an Appointment
It is important that you inform the Reception staff if you are unable to attend your appointment; this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend you will be sent a letter informing you that you have defaulted. Persistent defaulters may be removed from the surgery list.
You can also cancel appointments using the online appointments system if you have already signed up for this service, or using the automated telephone system by calling our surgery on 01843 209300 and selecting option 1.
Our systems do not currently support the functionality to cancel appointments via SMS (Text Message) or Email, and any communications sent via these two options will be automatically discarded.
Text Reminder Service
We have a text messaging service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form which can be obtained from Reception.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Late For Your Appointment
Please attend your appointment on time - if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day (except in the event of a medical emergency that requires immediate attention).
If you require an interpreter to attend with you when you see your doctor please notify the receptionist and they will arrange this for you.