All appointments will be telephone consultations initially. If the clinician feels it is necessary to see you face to face to be able to treat you, they can arrange a face to face appointment with you over the telephone.
The New Problem Clinic – The criteria for the ‘NPC’ is one new problem which has arisen within the last 2 weeks. The NPC is a single list of short appointments each day which a team of Nurse and Paramedic practitioners who select patients from the list, depending on the information provided by the patient. There is also a GP on call working through the NPC for problems which cannot be addressed by the Nurse and Paramedic Practitioners. The NPC will usually have slots available on the day and up to 7 days in advance for patients to book.
If there is a medical emergency, the staff can send a message to the On-call GP for advice.
GP Huddle – The GPs at the surgery have been divided into 2 coloured teams, Blue and White. The Blue team have a Huddle page each day and the White team have a Huddle page each day. These slots are booked in advance, usually 1-2 weeks ahead of time. The criteria for the Huddles is any ongoing problem, which needs a follow up by the patient’s own GP. If your own GP is not in on the day you are offered the earliest slot, you will be consulted by another GP in that team, or you can choose to wait a few days more, and speak to your own Doctor. From the huddle list the GPs will decide whether they will call the patient directly to help with the problem, or whether the patient needs alternative treatment arranging, before they call. A good example of this is to arrange blood tests and await the result, before the GP makes contact.
Where we can, we encourage that patients consult with their own GP to provide continuity of care. Although, we understand due to some circumstances, this is not always possible.
We are now able to offer appointments (subject to availability) for evenings and weekends with our extended hours service. These appointments are held at Bethesda Medical Centre and at other service locations. Please see the following weekly schedule:
- Mondays 18:30 to 20:00 at The Limes Medical Centre
- Tuedays 18:30 to 20:00 at Bethesda Medical Centre
- Wednesdays 18:30 to 20:00 at Bethesda Medical Centre
- Thursdays 18:30 to 20:00 at The Limes Medical Centre
- Fridays 18:30 to 20:00 at Northdown Surgery Bethesda Medical Centre
- Saturdays 10:00 to 20:00 Acute Response Team (QEQM)
- Sundays 10:00 to 20:00 Acute Response Team (QEQM)
These appointments can only be booked by the Reception team at Bethesda Medical Centre during the standard opening hours. Please ask at Reception or call 01843 209300 for more information.
Practice Nurses/Nurse Practitioners/Acute Care Team
In a number of cases it might be worth considering an appointment with a Practice Nurse, Nurse Practitioner or the Acute Care Team rather than a doctor.
Our practice nurses are qualified to deal with many conditions.
If you think you need a home visit, you can help us by calling reception before 11:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse or a member of the Acute Care Team if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years
Education & Training
The practice is accredited as a training centre for doctors wishing to train as General Practitioners.
The practice also helps to train medical students who, on occasion and only with your approval, may accompany doctors or nurses in the Consulting rooms or on home visits.
Cancel an Appointment
It is important that you inform the Reception staff if you are unable to attend your appointment; this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend you will be sent a letter informing you that you have defaulted. Persistent defaulters may be removed from the surgery list.
Our systems do not currently support the functionality to cancel appointments via SMS (Text Message) or Email, and any communications sent via these two options will be automatically discarded.
Text Reminder Service
We have a text messaging service which allows you to receive confirmation and reminders about your appointments.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Late For Your Appointment
Please attend your appointment on time - if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day (except in the event of a medical emergency that requires immediate attention).
If you require an interpreter to attend with you when you see your doctor please notify the receptionist and they will arrange this for you.