Please click the link above to see what apointments we have available.  If you are not registered for online services and you would like to, please click here for more information on how to register.

CAUTION: When booking an appointment, please ensure that you have selected the appropriate appointment type during booking. Any inappropriately booked appointments may be cancelled by Bethesda without prior warning. For example, please do not choose a 'Blood Test' appointment for a 'Childhood Immunisations' appointment, or vice-versa as you may find that your booking has been removed. All appointment types are labelled clearly and must only be used for what they are designated for. Thank you for your cooperation.

All appointments with our GP's will be telephone consultations initially. If the clinician feels it is necessary to see you face to face to be able to treat you, they can arrange a face to face appointment with you over the telephone.

The New Problem Clinic

The criteria for the ‘NPC’ is one new problem which has arisen within the last 2 weeks. The NPC is a single list of short appointments each day which a team of Nurse and Paramedic practitioners who select patients from the list, depending on the information provided by the patient. There is also an on-call GP working through the NPC for problems which cannot be addressed by the Nurse or Paramedic Practitioners.

To book an appointment in the NPC you will need to call or visit the surgery as early as possible in the morning to have the best chance of getting an appointment that day due to very high demand.  If there is a medical emergency, the staff can send a message to the On-call GP for advice.

Ongoing Problems

We are currently in the process of transistioning to a different way of working with patients with ongoing problems or for those who are clinically vulnerable who require specialist GP treatment.  We apologise for any disruption this may cause in the interim, and we will update this section when we have further information.

In the meantime, please call the surgery as normal and our Reception Team will assist you.

We are now able to offer appointments (subject to availability) for evenings and weekends with our extended hours service. These appointments are held at Bethesda Medical Centre. Please see the following weekly schedule:

• Tuedays 18:30 to 20:00 at Bethesda Medical Centre
• Wednesdays 18:30 to 20:00 at Bethesda Medical Centre
• Fridays 18:30 to 20:00 at Bethesda Medical Centre
• Saturdays 10:00 to 20:00 with the Acute Response Team at QEQM
• Sundays 10:00 to 20:00 with the Acute Response Team at QEQM

These appointments can only be booked by the Reception team at Bethesda Medical Centre during the standard opening hours. Please ask at Reception or call 01843 209300 for more information.

In a number of cases it might be worth considering an appointment with a Practice Nurse, Nurse Practitioner or the Acute Care Team rather than a doctor.

Our practice nurses are qualified to deal with many conditions.

If you think you need a home visit, you can help us by calling reception before 11:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse or a member of the Acute Care Team if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years

The practice is accredited as a training centre for doctors wishing to train as General Practitioners. 

The practice also helps to train medical students who, on occasion and only with your approval, may accompany doctors or nurses in the Consulting rooms or on home visits.

It is important that you inform the Reception staff if you are unable to attend your appointment; this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend you will be sent a letter informing you that you have defaulted. Persistent defaulters may be removed from the surgery list.

Our computer systems do not currently support the functionality to cancel appointments via SMS (Text Message) or Email, and any communications sent via these two options will be automatically discarded.

We do however have a dedcated cancellation line you can call on 01843 209300 Option 1, and Option 1 again where you can leave a message with you name, date of birth, and time of your appointment and we will cancel the appointment for you.  Please note that any requests other than cancellations will be automatically discarded.

We have a text messaging service which allows you to receive confirmation and reminders about your appointments.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Please attend your appointment on time - if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day (except in the event of a medical emergency that requires immediate attention).

If you require an interpreter to attend with you when you see your doctor please notify the receptionist and they will arrange this for you.

Extended Hours are available on Wednesday evenings, Friday mornings, and Saturday mornings.