PLEASE DO NOT VISIT THE SURGERY (WITH THE EXCEPTION OF THE FOLLOWING CRITERIA)
The surgery is now effectively closed to the visiting public during the Coronavirus (CoViD-19) pandemic, however we are still providing a service via Telephone and Video Consultations where possible. The only exceptions for visiting the surgery will be if:
- Your GP or Nurse has asked you personally and verbally to attend in person (please note this does NOT apply if you have received a letter, email, or SMS text message).
- You are collecting a prescription which absolutely cannot wait (you will be asked to nominate a local Pharmacy for your next prescription collection in order for us to send them electronically in future) or is urgent.
- You are collecting a sick note which absolutely cannot wait or is urgent.
During this time we are happy to post outstanding sick notes to patients if we are sent a pre-paid stamped addressed envelope via mail to prevent unneccesary contact at the surgery. Please note this only applies to sick notes which have already been agreed and signed by your doctor. Please call us to arrange this if neccessary.
CORONAVIRUS (Covid-19) - Message from the Department of Health
Advice in your region:
Stay at home to stop coronavirus spreading
Everyone must stay at home to help stop the spread of coronavirus.
You should only leave the house for 1 of 4 reasons:
- shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
- one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
- any medical need, or to provide care or to help a vulnerable person
- travelling to and from work, but only where this absolutely cannot be done from home
Important - These 4 reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.
There is separate advice about:
- staying at home if you're at high risk of getting seriously ill from coronavirus
- staying at home if you or someone you live with has symptoms of coronavirus
Symptoms and what to do
Do not leave your home if you have either:
- A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.
Use the 111 online coronavirus service to find out what to do.
Only call 111 if you cannot get help online.
Read general information such as:
New Appointments System from February 2020
From the 11th February 2020 patients with new problems of less than 14 days will be seen in our new problems clinic within 48 working hours. No need to queue up early, the clinic will be open throughout the day.
You can book an appointment by either visiting the surgery and booking-in at Reception, or by calling us on 01843 209300 for up to 7 days in advance to give us an approximate time or date you can get to us.
For patients with ongoing problems who would like to see a GP, please see below.
From the 25th February 2020 we will be implementing a new appointments system for patients with ongoing health needs. From now on, rather than your care being provided by only one GP, you will instead be looked after by a team of clinicians, who will get back to you with plan of your care within 48 working hours.
There will now be 3 teams of clinicians (Red, White, and Blue). Each team will consist of GPs, Acute Care Team members, Nurses, and Healthcare Assistants.
Please download our leaflet here for further information on our new systems.