Online Prescription Request Issues between 31st July and 3rd August

Dear Patients,

Unfortunately due to a system error which occured between 31st July and 3rd August, we encounted problems with processing prescriptions that had been ordered online.  This means that any prescriptions ordered using the online system between these times will have been discarded and will neeed to be resubmitted.  The online prescription ordering system is now working and we are now able to recieve new requests as of the 4th August.

Please accept our sincere apologies for any inconvenience.

Kind regards

Bethesda Medical Centre

**Please note: During the COVID-19 crisis, patients will not be able to visit the surgery and will be dealt with by telephone only.  The following information will only apply when the COVID-19 crisis has ended.**

Repeat Prescriptions

Repeat prescriptions are obtainable from the Surgery by giving at least 48 hours notice.

You can order:

  • In person(There are post-boxes located outside and inside the reception area)
  • By post
  • Online (via the link at the top of this page)

Prescriptions requests cannot be taken over the telephone.

Urgent requests for prescriptions will only be issued for items of medication agreed by the GPs as urgent and these prescriptions will not be ready for collection until 18:00. 

Urgent prescription requests cannot be made online.

You need to clearly tick the items that you require on the reverse side of the prescription and show from which pharmacy you wish to collect your medication and please provide a stamped addressed envelope if you want the repeat prescription sending back to your home. If you want to collect your prescription from the Surgery, it's best to call first to see if it is ready.

If a local pharmacy collects and delivers your prescription please allow an extra 24 hours.

The six monthly repeat prescription scheme is now available, subject to your doctor's approval.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • More information is available at NHS Choices

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.15
  • 12-month prepayment certificate (PPC): £105.90
  • 3-month PPC: £29.65

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

There is further information about prescription exemptions and fees on the NHS website.